At Hybrid Coffee & Kitchen ("Hybrid," "we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, subscribe to our communications, or interact with us online or in-store.

Information We Collect

We may collect the following types of information:

Information You Provide

When you place an order, subscribe to our newsletter, join a messaging program, purchase a gift card, apply for employment, or contact us, we may collect:

• Name

• Email address

• Phone number

• Billing and shipping address

• Payment information (processed securely through third-party payment processors)

• Order history

• Communications you send to us

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Pages visited

• Referring websites

• Date and time of access

• Cookies and similar technologies

How We Use Your Information

We use your information to:

• Process and fulfill orders

• Provide customer support

• Communicate about purchases and transactions

• Send updates regarding orders, events, products, and services

• Improve our website and customer experience

• Analyze website performance and usage trends

• Detect fraud and maintain security

• Comply with legal obligations

Marketing Communications

If you opt in, we may send marketing emails and text messages regarding:

• New products

• Seasonal menu offerings

• Events and workshops

• Promotions and special offers

• Store updates

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.
For text messaging programs, you may reply STOP to opt out at any time or HELP for assistance. Message and data rates may apply.

SMS Privacy Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors providing support services, such as customer service and messaging platform providers, is permitted solely to support our business operations.

Text messaging originator opt-in data and consent will not be shared with any third parties for marketing purposes.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember user preferences

• Improve website functionality

• Analyze website traffic

• Measure marketing effectiveness
   

You can adjust your browser settings to disable cookies; however, some website features may not function properly.

Third-Party Services

We may use trusted third-party providers for:

• Payment processing

• Online ordering

• Website analytics

• Email marketing

• SMS messaging

• Gift card services

• E-commerce fulfillment
   

These providers may access information only as necessary to perform

services on our behalf.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.

Children's Privacy

Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children.

Your Rights

Depending on your state of residence, you may have rights regarding your personal information, including:

• Accessing your information

• Correcting inaccurate information

• Requesting deletion of personal information

• Opting out of certain marketing communications

To exercise these rights, please contact us using the information below.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

Data Sharing
 

• Customer data is not shared with 3rd parties for promotional or marketing purposes.

• ​Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

Hybrid Coffee & Kitchen
Website: Hybrid Coffee & Kitchen
Email: hello@hybridcoffee.co

Hybrid Coffee & Kitchen Messaging Terms and Conditions
 

1. The messaging program consists of general conversational messaging to answer questions and provide support to customers, promotional offers or discounts, any promotion of your products/services.
   You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

2. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at Evan@hybridcoffee.co.

3. Carriers are not liable for delayed or undelivered messages.

4. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

5. 6. If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.